Refund policy

Refunds

We do not offer cash or credit card refunds. All sales—both in-store and online—are eligible for exchange or store credit only. Store credits must be used within 90 days of the date in which the credit was issued. 

Non-returnable Items

The following items cannot be returned: perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as perfume, lotions and soap products), earrings, socks and special occasion apparel such as (Christening apparel). Please contact us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

We will not accept a return or request for store credit or an exchange for items that were damaged due to wear and tear or that been used for an extended period of time.

In-Store Policy

We offer exchanges or store credit within 30 days of purchase. Please note, that we do not issue cash or credit card refunds. To be eligible for a return, items must be in their original condition—unworn, unused, with tags attached—and accompanied by a receipt or proof of purchase.

Online Exchange & Return Policy

We offer a 30-day exchange policy. Please note that we do not cover shipping costs for returning or resending items for exchange, and only one exchange is allowed per product.

All items must be returned in their original packaging, unworn or unused, with tags still attached. To ensure a smooth process, please contact us before sending any item back. Be sure to include your name, address, phone number, order number, and the reason for the return.  Please note: the following items ordered online are not returnable: earrings, rings, socks, and hats.

Damages and Incorrect Items

Should your order arrives damaged or incorrect, we’ll make it right. We will replace the item at no cost to you and refund any shipping charges incurred for returning the damaged product.

Please inspect your order upon arrival and contact us within seven days of receipt via email or phone to report any damage or issues. Prompt notification helps us resolve the matter quickly and efficiently.

We’re here to help—please don’t hesitate to reach out with any questions about your return or exchange.